We all expect Terms of Service to be long, complicated and written in a hardly readable font size.
Let’s take Amazon Kindle e-reader. Would reading terms and conditions take half an hour? Or maybe a bit more – an hour? Two?
It’s way longer than that. It’s eight hours and fifty-nine minutes!
Just take a look at the video (no, it doesn’t take nine hours, but only one minute). It was created by Choice, the Australian consumer rights organization, as a part of an action to make consumer contracts simpler, shorter, and more transparent.
The team from Choice hired an actor to read all 73,198 words of Amazon Kindle’s terms and conditions. 70k words? It’s the length of the novel!
Is this novel interesting, at least? Nope, but it contains some nasty and legally dubious clauses, “like one that demands that all complaints are resolved through an arbitration system in the U.S.A.”
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